Privacy / Conditions of Use

THESE CONDITIONS APPLY TO THE ENTIRE CONTENTS OF THIS WEBSITE AND TO ANY CORRESPONDENCE BY E-MAIL BETWEEN US AND YOU. PLEASE READ THESE CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. USING THIS WEBSITE CONSTITUTES YOUR ACCEPTANCE OF THESE CONDITIONS. IF YOU DO NOT ACCEPT THESE CONDITIONS, DO NOT USE THIS WEBSITE.

 

INTRODUCTION

 

This Website is operated by Daisy Chain Designs (“Daisy Chain Designs”) who may update and/or amend these conditions at any time and you should therefore check this Website from time to time to make yourself aware of the then current conditions. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at this Website. Please see our Supply Terms before ordering products from us.

 

INTELLECTUAL PROPERTY

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by Daisy Chain Designs or its licensors. For the purposes of this legal notice, any use of extracts from this Website other than in accordance with paragraph 2.1 above for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

 

You are permitted to print and download extracts from this Website only on the following basis:

 

(a) no documents or related graphics on this Website are modified in any way;

(b) no graphics on this Website are used separately from accompanying text;

(c) Daisy Chain Designs’ copyright notice and this permission notice appear in all copies; and

(d) the material and content are only downloaded for the purpose of you using this Website to view and/or order products from Daisy Chain Designs and not for any other purpose.

 

Subject to the Paragraph above no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without Daisy Chain Designs’ prior written permission.

 

VISITOR MATERIAL AND CONDUCT

Other than personal data (as defined by the Data Protection Act 1998), which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. Daisy Chain Designs will have no obligations with respect to such material unless expressly accepted on this Website. Please read our Privacy Policy for details of how Daisy Chain Designs will use your personal information.

 

You must not post or transmit to or from this Website any material:

 

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(b) for which you have not obtained all necessary licences and/or consents and/or approvals;

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party; or

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

 

You must not misuse this Website (including, without limitation, by hacking).

 

LINKS TO AND FROM OTHER WEBSITES

Links to third party websites on this Website are provided only for your convenience. If you use them, you leave this Website. Daisy Chain Designs does not control these third party websites and is not responsible for them or their content. Daisy Chain Designs therefore does not endorse or make any representations about them, or any material found on them, or any results that may be obtained from using them. If you decide to access any of them, you do so entirely at your own risk.

 

You are not permitted to link to this Website without the prior written consent of a director of Daisy Chain Designs.

 

PRIVACY

Daisy Chain Designs will take all reasonable precautions to keep the details of your order and payment secure but unless Daisy Chain Designs is negligent, Daisy Chain Designs will not be liable for unauthorised access to information supplied by you. {23 May 2018 - An update to the Privacy Policy is attached as Appendix I - 23 May 2018 Update to the Privacy Policy.}

 

DISCLAIMER

Daisy Chain Designs endeavours to ensure that the information on this Website is correct, but it does not warrant the accuracy and completeness of the material on this Website.

 

Daisy Chain Designs may make changes to the material on this Website, or to the products and prices described in it, at any time without notice.

 

The material on this Website may be out of date, and Daisy Chain Designs makes no commitment to update it.

 

The material at this Website is provided “as is” without any conditions, warranties or other terms of any kind. To the maximum extent permitted by law, Daisy Chain Designs allows access to this Website on the basis that it excludes all representations, warranties, conditions and other term which but for this legal notice might have effect in relation to this Website.

 

LIABILITY

Daisy Chain Designs excludes (so far as is permitted by law) all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence) contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may affect your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

 

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

MISCELLANEOUS

If any part of these conditions or the Supply Terms is held by any competent authority to be invalid or unenforceable (whether in whole or in part) this shall not affect the validity of enforceability of the remainder of these conditions and/or Supply Terms.

 

No third party shall be entitled to take the benefit of these conditions or the Contract Terms under the provisions of the Contracts (Rights of Third Parties) Act 1999.

 

GOVERNING LAW AND JURISDICTION

These conditions and any contract with Daisy Chain Designs shall be governed by and construed in accordance with English law. Disputes arising in connection with them or any contract with Daisy Chain Designs shall be subject to the jurisdiction of the English courts. 

 

Appendix I - 23 May 2018 Update to the Privacy Policy

Privacy Policy

Our privacy promise

Daisy Chain Designs is committed to respecting your privacy and protecting your personal information

  • We will be transparent about the information we are collecting and what we will do with it.
  • We will use the information you give us for the purposes described in our Privacy Policy, which include providing you with services you have requested and enhancing your experience with Daisy Chain Designs.
  • We will also use the information to help us understand you better and so that we can give you relevant offers.
  • If you tell us, you don’t want to receive our newsletter or marketing messages, we will stop sending them. We will, of course, still send essential information relating to a product or service you may have purchased
  • We will put in place measures to protect your information and keep it secure.
  • We will respect your data protection rights and aim to give you control over your own information.

You can access our full Privacy Policy below to help you to understand better how we use your personal information. In it, we explain in more detail the types of personal information we collect, how we collect it and what we may use it for.

Within the Privacy Policy you will find information on how we use your personal information. If you have further questions please get in touch with us at info@daisychaindesigns.co.uk or via mail at our postal address.

Without prejudice to your rights under applicable laws, the above and the Privacy Policy are not contractual and do not form part of your contract with us.

Full Privacy Policy

Controller of Personal Information

Any personal information processed by Daisy Chain Designs in connection with this Privacy Policy is controlled by Daisy Chain Designs, which is considered the "data controller" of your personal information under European Union and UK data protection law.

If you are a member of the Daisy Chain Designs Purrfect Pals Club, The Club will also separately be a "data controller" of your personal information.

What do we mean by personal information?

Personal information means details which identify you or could be used to identify you, such as your name, contact details and purchase history. It may also include information about how you use our websites and mobile applications.

When does this policy apply?

This Privacy Policy applies to personal information about you that we collect, use and otherwise process regarding your relationship with us as a customer or potential customer.

Where we reference that others are data controllers in the sections ’Controller of Personal Information’ and ’Who do we share your personal information with?’. If a third party, you should consult their privacy policies for further information.

Additional Terms and Conditions or policies may apply if you elect to take additional services from us or entering a competition linked to Daisy Chain Designs and other third parties.

When do we collect personal information about you?

We collect personal information about you whenever you use our services and interact with us via email, website or telephone.

For additional details see ’What types of personal information do we collect and retain?’ below.

What types of personal information do we collect and retain?

When you use our services, you will need to provide us with your personal details.

We collect the following categories of personal information:

  • Information about the products and services we have provided to you in the past.
  • Information about online registration and other interactions.
  • Information about your use of our website and phone contact
  • Information about your device and your location if you have been browsing on daisychaindesigns.co.uk, for example your IP address or unique device ID.

An IP address (i.e. Internet Protocol address) is a numeric code that can act as a unique identifier for your computer or other device – this can be turned off from your device.

What do we use your personal information for?

The main purposes for which we use your personal information are:

  • To fulfil your purchasing and ordering requirements and to deliver the products and services you have purchased
  • To carry out analysis and market research.
  • To carry out marketing including email advertising and keep you informed of Daisy Chain Designs’ products and services.
  • To undertake targeted advertising.
  • To send you status updates and service communications.
  • To improve our websites, products and services.
  • For management and administrative purposes.

When will we send you marketing?

When we collect information directly from you we may ask you if you do not want to receive our marketing communications. Please be aware that we do sometimes send marketing communications that promote a third party’s products and services (for example, those of our business partners) as well as our own.

We may ask if you consent to receiving marketing communications from other members of our group or from third parties.

We will respect your choice as to what communications you wish to receive and how these are sent.

How can you change what marketing communications you receive and how you receive them?

If you decide you would no longer like to be sent marketing communications, you can change your mind at any time. The ways to stop being sent marketing communications are described below:

Send an email with your request to info@daisychaindesigns.co.uk

In addition, each marketing communication we send by email will also have an unsubscribe option which will allow you to stop you receiving further marketing emails.

What is our legal basis for using your personal information?

Daisy Chain Designs will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons Daisy Chain Designs collected and needs to use your information. Under EU and UK data protection laws in almost all cases the legal basis will be:

  • Because we need to use your information so that we can process your purchase, fulfil your order and otherwise perform the contract we have with you.
  • Because it is in Daisy Chain Designs’ legitimate interests to use your personal information to operate and improve our business.
  • Because it is necessary for the purposes of legitimate business interests pursued by Daisy Chain Designs
  • Because Daisy Chain Designs needs to use your personal information to comply with a legal obligation.
  • To protect the vital interests of you or another person.
  • Because you have consented to Daisy Chain Designs using your information for a particular purpose.

More information on each legal basis is provided below.

If processing of your data is subject to any other laws, then the basis of processing your data may be different to that set out above and may in those circumstances be based on your consent in all cases.

How long do we keep personal information?

We will keep your information for as long as we need it for the purpose it is being processed for. For example, where you made a purchase we will keep the information related to your purchase, so we can fulfil the order and after that, we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the purchase.

We will actively review the information we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or customer need for it to be retained. If you stop interacting with us as a customer, we will remove or anonymise your information after 7 years.

Performance of a contract with you

It will be necessary for Daisy Chain Designs to use your personal information to complete a purchase you have made with us. For example, we will need to use information such as your contact details and payment information to provide you with the purchase you have ordered and paid for.

Legitimate Interests

As a commercial provider of (not limited to) craft, sewing, sewing machines, software and taught classes, Daisy Chain Designs has a legitimate business interest to use the personal information we collect to offer an effective service and carry out our business.

Compliance with legal obligations

There are situations where Daisy Chain Designs is subject to a legal obligation and needs to use your personal information to comply with those obligations.

To protect the vital interest of you or another person

Consent

Alternatively, we may collect and use your personal information where you have given your specific consent to us doing so.

If the basis of our processing your data is consent to marketing, you can withdraw your consent to such processing at any time by sending an email with your request to info@daisychaindesigns.co.uk.

However, if you withdraw your full consent, in some circumstances, it may mean we will not be able to provide all or parts of any information services you have requested or purchased from us and you will not be able to cancel or obtain a refund of any charges you have paid.

Who do we share your personal information with?

Your personal information may be shared only within Daisy Chain Designs and with the following third parties:

  • Credit and charge card companies, credit reference agencies and anti-fraud screening service providers to process payments and (where necessary) to carry out fraud-screening.
  • In response to a valid, legal request from Government and law enforcement agencies such as customs and immigration authorities.
  • Third parties, such as law firms and law courts, to enforce or apply any contract with you.
  • Third parties, such as the police and regulatory authorities, to protect our rights, property, or the safety of our customers, staff and assets.
  • We may provide usage information including your personal details to marketing agencies to deliver online advertising on websites or social networks.
  • If necessary to comply with a legal or regulatory obligation in any jurisdiction, including where that obligation arises because of a voluntary act or decision by us (e.g. our decision to operate to a country or a related decision).

We do not sell personal information to third parties, and we only allow third parties to send you marketing information where we have your consent to do so.

What countries will your personal information be sent to?

Your personal information may be sent to and stored by us and third parties in countries outside the country in which you are located and outside the European Economic Area and the UK.

The nature of our business means it is often necessary for us to send your personal information outside the European Economic Area. This occurs because our technology suppliers and partners, along with he third parties identified in ’Who do we share your personal information with?’ have operations (including computer systems) in countries across the world.

This may involve sending your data to countries where under their local laws you may have fewer legal rights.

Where your personal information is transferred outside the European Economic Area or the UK because we are using a service provider in a third country, we will implement safeguards so that your personal information continues to be protected to the standards set out in this privacy policy.

Requesting a copy of your personal information

Under the UK Data Protection Act 1998, you may request a copy of any personal data about you held by Daisy Chain Designs. There is no fee for this request.

The request must be in writing and must contain the following:

  • Your name and postal address.
  • Details of your request.

You must also provide:

  • A scanned image of your passport or driving licence, so that we can verify your identity.
  • A scanned image of your signature and the date of the request.
  • If you are applying on behalf of another person then signed authority from the individual is required.

Please send your request by email to:

info@daisychaindesigns.co.uk

What are your legal rights in relation to the personal information we hold about you?

Under data protection laws in the European Union and the UK, you have certain rights in relation to your personal information. Responses to exercise your rights will be provided within one month and generally there is no fee for making these requests. If your request is particularly complicated we may extend the deadline for responding to three months, but we will let you know if this is the case.

We will handle all requests in accordance with applicable law. However, depending on the right you wish to exercise, and the nature of the personal information involved, there may be legal reasons why we cannot grant your request. Further explanation of those rights and the exceptions to them are set out below.

Details of how to exercise your rights are set out in the section below "How can you exercise your legal rights and change how we use your data?

Your rights include the following:

1. You may request us to stop sending you marketing. To see how to change your permission to market please refer to the section "What marketing will we send you?". If you do so we will no longer be able to send you marketing communications. However, if you subsequently make a purchase from us with us we may need to send you communications about the products or services you have purchased.

2. You may request us to stop using your personal information where we are doing so under legitimate interests (see the section "What is our legal basis for using your personal information" for examples of when that applies) unless it is needed for dealing with legal claims or we have other compelling legitimate reasons that override your rights.

3. You may request us to stop processing of your personal information for marketing purposes including analytics for the purposes of targeted marketing, including online advertising.

4. You may access the personal information we hold on you. There are some limited exceptions to this right, such as information relating to others who have not consented to the disclosure of their information and information which is legally privileged. Please see "Accessing your personal information" below for more details.

5. You may ask us to correct your personal information (the 'right of rectification’) if that information is inaccurate. How to do this see section on "How can you change what marketing communications you receive and how you receive them?"

6. You may ask for personal information which identifies you to be erased (or forgotten).

To do this we will remove the information that identifies you from the data we hold in our active systems ("anonymise"). However, a separate and restricted copy of the identifying information may be kept for 7 years if we have obligations to law enforcement, national authorities and legal proceedings.

Considerations:

  • • We may need to retain certain elements that relate to a contract between you and Daisy Chain Designs because we need it for our own legal and auditing purposes (for more information on the basis on which we process your personal information see the section "What is our legal basis for using your personal information?").
  • • A record of your request including the personal information you supplied will be retained in the application used to carry this out for 3 years.
  • • In some circumstances it may mean we will not be able to provide all or parts of the purchase you have ordered from us in relation to previous purchases or retain any preferences / options you have previously shared with us.

How can you exercise your legal rights and change how we use your data?

If you wish to change how we use your personal information, please send a request to info@daisychaindesigns.co.uk.

We will ask for some information to identify you, which will only be used to process your request. We will verify your identify via email before processing your request.

Accessing your personal information

If you wish to receive a copy of your information, you can make your request in writing and include the following information with your request:

Any details which may help us locate the information which is the subject of your request, for The request must be in writing and must contain the following:

  • • Your name and postal address.
  • • Details of your request.

You must also provide:

  • • A scanned image of your passport or driving licence, so that we can verify your identity.
  • • A scanned image of your signature and the date of the request.
  • • If you are applying on behalf of another person then signed authority from the individual is required.

Please send your request by email to:

info@daisychaindesigns.co.uk

How will we inform you of changes to this Privacy Policy?

If we change this Privacy Policy, we will let you know about the changes by publishing the updated version on daisychaindesigns.co.uk. We are committed to protecting and respecting your privacy and will continue to do so in any future changes we make to this Privacy Policy.

This Privacy Policy came into effect on 23 May 2018 replacing our previous Privacy Policy. This Privacy Policy applies to all information we process about you in connection with your relationship with us as a customer or potential customer.

Please email us if you would like to find out more about any matters to do with this Privacy Policy.

How to get in touch with us and your right to complain to our supervisory authority?

If you have any questions about this policy, please contact the Data Protection Officer.

The Data Protection Officer for Daisy Chain Designs can be contacted info@daisychaindesigns.co.uk.

We work hard to handle your information responsibly. If you are unhappy about the way we do this, please contact Daisy Chain Designs’ Data Protection Officer who will address your concerns.

We hope that we will be able to resolve any concerns you may have.

However, you have a right to complain to the UK’s Supervisory Authority for data protection, the Information Commissioner at:

Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF